Privacy Policy

1. Introduction

CanWolf, a division of Shelbrook Holdings Ltd. ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Vehicle Total Cost of Ownership (TCO) & Predictive Analysis Platform.

This policy applies to both individual consumers ("Personal Users") and commercial entities ("Business Users") such as dealerships and fleet managers.

2. Information We Collect

2.1 Account Information

When you register, we collect identifiers such as your name, email address, and password. For Business Users, we also collect organization details, tax identifiers, and staff user accounts managed under your organization.

2.2 Vehicle Search & Report Data

We collect data regarding the specific vehicles you analyze (Make, Model, Year, Trim) and the localized parameters you set (Region, Driving Habits). This data is essential for generating the TCO reports and the "AI Verdict."

2.3 Payment Information

We use third-party payment processors (e.g., Stripe) to handle transactions. We do not store your full credit card information on our servers. We retain only transaction records required for tax and accounting purposes.

3. How We Use Your Data

• Service Delivery: To generate financial analysis reports, calculate predictive costs, and render comparison charts.
• AI Improvement (Machine Learning): We may aggregate anonymized vehicle search data and repair probability statistics to train and improve the accuracy of our "AI Verdict" engine. This aggregated data does not identify you personally.
• Business Features (B2B Only): For Business Users, we use your uploaded logos and contact details solely to generate custom-branded PDF reports for your clients.
• Communication: To send you report summaries, billing invoices, and critical service updates.

4. Data Sharing & Disclosure

We do not sell your personal contact information to third parties. We share data only in the following circumstances:

• Service Providers: With trusted vendors who assist in hosting, data storage, and payment processing (e.g., cloud infrastructure providers, email delivery services).
• Business Transfers: If Shelbrook Holdings Ltd. is involved in a merger, acquisition, or asset sale, your information may be transferred.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We retain your account information as long as your account is active.

• Generated Reports: Historical reports are stored to allow you to review past analyses. You may download your reports at any time. We reserve the right to delete reports from our systems after 12 months.
• B2B Data: Upon cancellation of a Business Subscription, we retain organization data for a grace period of 30 days, after which custom branding assets may be deleted.

6. Security

We implement industry-standard security measures, including encryption of data in transit, and role-based access controls for Organization accounts. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data.

To request deletion of your account or data, please contact us at legal@canwolf.com. Note that deleting your account will permanently remove access to all purchased reports and credits.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the new policy.