Terms of Service

1. Acceptance of Terms

Welcome to CanWolf, a division of Shelbrook Holdings Ltd. ("we," "our," or "us"). By accessing or using our Vehicle Total Cost of Ownership (TCO) & Predictive Analysis Platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of the site, including individual buyers ("Personal Users") and commercial entities such as dealerships, brokers, and fleet managers ("Business Users"). CanWolf is a doing-business-as (DBA) name of Shelbrook Holdings Ltd.

2. Nature of Services & Disclaimers

3. Accounts & Access

• Personal Accounts: Intended for individual use. You are responsible for maintaining the confidentiality of your login credentials.
• Organization Accounts (B2B): Intended for dealerships and businesses. The Organization Administrator is responsible for managing staff access ("Team Management") and ensuring all authorized users adhere to these Terms.
• Account Security: You agree to notify us immediately of any unauthorized use of your account.

4. Payment Terms

4.1 Personal Users (Pay-Per-Report)

Personal users purchase "Credits" or "Bundles" (e.g., Market Scanner packs). One Credit equals one generated report. Credits are prepaid and non-refundable except as required by law or at our sole discretion in the event of technical failure.

4.2 Business Subscriptions

Business Users agree to a recurring subscription fee (e.g., Starter, Enterprise). Subscriptions are billed monthly in advance. Failure to pay may result in immediate suspension of access, including the ability to view historical reports.

4.3 Refund Policy

Refunds are discretionary. If a report fails to generate due to technical errors on our end, we will restore the Credit to your account. We do not offer refunds for reports where the user disagrees with the AI Verdict or data findings.

5. Intellectual Property & Usage Rights

5.1 Platform Ownership

CanWolf, its algorithms, code, and the "AI Verdict" engine are the exclusive property of Shelbrook Holdings Ltd.

5.2 Personal License (B2C)

We grant Personal Users a limited, non-exclusive, non-transferable license to use reports for personal vehicle purchasing research. You may not resell, redistribute, or publicly display reports without our written consent.

5.3 Commercial License (B2B)

Business Users with active subscriptions are granted a license to generate and share reports with their prospective clients.

• Custom Branding: You may use the "Custom Branding" feature to add your logo. However, you may not alter the core data, the AI Verdict, or remove CanWolf trademarks/watermarks from the report footer.
• Representation: You may not present CanWolf reports as a warranty or guarantee of vehicle condition to your customers.

6. Comparison Data

Our "Comparison Tools" allow side-by-side analysis of up to 6 vehicles. You acknowledge that data availability varies by Make and Trim. In cases where specific data points (e.g., specific trim depreciation) are unavailable, the system may use the nearest available data proxy or average.

7. Limitation of Liability

To the maximum extent permitted by law, Shelbrook Holdings Ltd. (doing business as CanWolf) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) the purchase of any vehicle based on our reports.

8. Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.